Legal_Protocol

1. Data Controller

The data controller responsible for processing your personal data is LumetricCoreSystems, located at Calle de Segovia 18, Madrid, Centro, España, España. For any inquiries regarding data processing, you may contact us at [email protected].

2. Data We Collect

In the course of providing web agency services, we collect and process the following categories of personal data: identification data (name, email address, phone number), project-related data (business specifications, creative assets, technical requirements), payment information (billing address, transaction records), and usage data (IP address, browser type, interaction patterns on our digital properties).

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the GDPR: (a) performance of a contract to which the data subject is party, (b) compliance with a legal obligation, (c) legitimate interests pursued by the data controller, and (d) explicit consent of the data subject.

4. Data Retention

Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for a maximum of 5 years following the completion of the contractual relationship. Financial records are retained for 10 years in compliance with Spanish tax legislation.

5. Data Sharing

We do not sell, rent, or trade personal data to third parties. Data may be shared with: hosting providers and CDN services essential to service delivery, payment processors for transaction facilitation, and analytics providers operating under strict data processing agreements in compliance with GDPR Article 28.

6. International Transfers

Where personal data is transferred outside the European Economic Area, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, or reliance on adequacy decisions as defined under GDPR Chapter V.

7. Your Rights

Under the GDPR, you have the right to: access your personal data (Article 15), rectification of inaccurate data (Article 16), erasure of personal data (Article 17), restriction of processing (Article 18), data portability (Article 20), and the right to object to processing (Article 21). You also have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

8. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are used to make websites work efficiently, provide information to site owners, and enhance the user experience.

2. Cookies We Deploy

Strictly Necessary Cookies: Essential for website functionality. These enable core features such as session management, form submission, and security tokens. Without these cookies, the website cannot operate correctly. These cookies do not require consent under the ePrivacy Directive.

Functional Cookies: Used to remember your preferences and settings, such as language selection and cookie acceptance status. These improve your experience by personalizing content.

Analytics Cookies: Collect anonymized data about how visitors interact with our website, including pages visited, time spent, and navigation patterns. This data helps us optimize site performance and user experience.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies may impair website functionality. You may also use our cookie consent banner to manage your preferences at any time.

4. Third-Party Cookies

Some cookies are placed by third-party services appearing on our pages. We do not control these third-party cookies. Please refer to the respective third-party privacy policies for further information. All third-party services operating within the European Economic Area must comply with GDPR requirements.

5. Cookie Retention

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them manually. Our cookie consent preference cookie is retained for 365 days.

1. General Refund Terms

LumetricCoreSystems operates on a project-based billing model. All prices are quoted in Euros (€) and are inclusive of applicable taxes unless otherwise stated. Refund eligibility is evaluated on a case-by-case basis in accordance with Spanish consumer protection legislation and EU Directive 2011/83/EU.

2. Project Deposits

A non-refundable deposit of 50% of the total project value is required to initiate work. This deposit secures project scheduling, resource allocation, and initial discovery phases. The deposit becomes refundable only if LumetricCoreSystems fails to deliver the agreed scope within the contractually defined timeframe, attributable solely to our operational failure.

3. Milestone-Based Payments

For projects structured around milestone payments, each milestone payment becomes non-refundable upon delivery and acceptance of the corresponding deliverable. Client acceptance is presumed within 7 calendar days of delivery unless a formal rejection is submitted in writing detailing specific technical deficiencies.

4. Cancellation by Client

If a client cancels a project after work has commenced: cancellation within the first 48 hours incurs a 25% charge of the total project value; cancellation between 3 and 14 days incurs a 50% charge; cancellation after 14 days incurs a charge proportional to work completed, with a minimum of 75% of the total project value.

5. Cancellation by LumetricCoreSystems

LumetricCoreSystems reserves the right to terminate a project if the client fails to provide required materials, feedback, or approvals within 30 consecutive days. In such cases, all payments made to date are non-refundable, and any outstanding work will be delivered in its current state.

6. Refund Processing

Approved refunds are processed within 14 business days using the original payment method. Clients will receive written confirmation of the refund amount and expected processing date. Any transaction fees incurred during the original payment are deducted from the refund amount.

7. Dispute Resolution

Refund disputes should be directed to [email protected]. Unresolved disputes may be escalated to the European Online Dispute Resolution platform at https://ec.europa.eu/odr or to the competent consumer arbitration body in Madrid, España.

1. Acceptance of Terms

By engaging the services of LumetricCoreSystems, located at Calle de Segovia 18, Madrid, Centro, España, España, you acknowledge and agree to these Terms of Service. These terms constitute a legally binding agreement between the client and LumetricCoreSystems.

2. Scope of Services

LumetricCoreSystems provides web agency services including but not limited to: website design and development, conversion optimization, launch page architecture, digital marketing infrastructure, and related technical consulting. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate Statement of Work (SOW) or project proposal.

3. Intellectual Property

Upon receipt of full payment, the client receives a perpetual, non-exclusive license to use all deliverables produced under the project. LumetricCoreSystems retains the right to display completed work in portfolio presentations and case studies unless explicitly prohibited in the project agreement. Pre-existing frameworks, methodologies, and tools used in project delivery remain the intellectual property of LumetricCoreSystems.

4. Client Obligations

The client is responsible for: providing timely access to required assets, credentials, and information; designating an authorized representative for project communications; reviewing and approving deliverables within the agreed review periods; ensuring that all provided content complies with applicable laws and does not infringe third-party intellectual property rights.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the project engagement. This obligation survives the termination of the contractual relationship for a period of 3 years. Confidential information includes business strategies, technical specifications, financial data, and unpublished content.

6. Limitation of Liability

LumetricCoreSystems shall not be liable for indirect, incidental, or consequential damages arising from the use of delivered products or services. Our total liability under any agreement shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We do not guarantee specific business outcomes, conversion rates, or revenue results.

7. Force Majeure

Neither party shall be held liable for failure to perform contractual obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, network failures, or cybersecurity incidents.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, España.

9. Amendments

LumetricCoreSystems reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients at least 30 days prior to taking effect. Continued engagement following the effective date constitutes acceptance of the amended terms.